There are some special features and peculiarities concerning getting your money back, or refund in other words. Keep in mind that only authentic payment source can be provided with the money-back option. If you want to receive money refund from our company, pay attention to a number of special features listed below.
100% refund is possible:
- when the payment is conducted by mistake, for example identical orders or double money-transferring for the same order. If something like that happens, contact our Customer Support Platform as soon as possible to report the problem. Our managers will do their best to deal with difficulties. However, full refund is possible only in case our writers haven’t started working on the target project yet.
- when there is no available and appropriate writer to complete your order. In such case, you will be contacted with our support team managers immediately.
- when there is no need to finish your paper and deliver it to you because of the delay and missed deadline. If this happens, you will not receive written material from us, alongside with no rights to use it.
70% refund is possible:
- when the deadline is under 50% of the whole and, accordingly, the writers have been assigned for it.
50% refund is possible:
- When we are not capable to find a revision writer for you.
- When over 50% of the submitted deadline has passed and the writer has been assigned to your order.
If you sent your order for a free revision, it means there are only same rare errors and minor misunderstandings, and namely you are satisfied with the received paper as a whole. In such a case, we cannot provide customers with money-back possibilities.
Also, the refund isn’t relevant to:
- Value-added text
- Discounts and bonuses
- Store Credit Balance money
- Orders that were approved by customers
- Some extras, including TOP Writer, VIP Customer Support etc.
- Orders including Problem Solving and Multiple Choice Questions.
If you need some more information, feel free to contact our Customer Service. Be sure to get a quick answer from our qualified managers concerning any issue you are interested in.